Shipping & Delivery

Shipping Process and Delivery Times

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

Shipping time: 

The time for your item(s) to travel from our warehouse to your destination.

All items sold at NExXG are guaranteed to be delivered in 3 to 7 days Standard Time mostly but in some circumstances may take 30 days Maximum Time.

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond NExXG's control, such as public holidays and Customs issues.


Recommended shipping methods are shown below:
Shipping method(s) Shipping time Tracking information
AU Express Shipping 3-5 business days Tracked
AU Standard Shipping 3-7 business days Tracked

 

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Shipping from your local warehouse is significantly faster. Some charges may apply.


The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us at info@nexxg.com